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COVID-19 Frequently Asked Questions

How are you tracking the virus?

We are monitoring the global situation and are receiving updates from Stark County Health, Center for Disease Control (CDC), the World Health Organization (WHO), and the city of Canton.

How do you plan to notify patrons regarding concert changes due to the Coronavirus?

In the event of a cancellation, we will notify all ticket buyers at least 2-3 hours before the concert via email or phone. If you need to exchange your tickets, you may contact the Box Office at 330-452-2094. Additionally, we will update the website should any changes occur.

What will you do if a guest artist won’t be able to make it due to restricted air travel?

In the event that a guest artist is unable to perform due to restricted air travel or illness, we will do our best to replace the artist and notify all ticket buyers of the change.

What if the outbreak worsens, will concerts still go on?

Should an outbreak occur, we will prioritize the health of our employees and patrons by implementing and communicating appropriate changes as recommended by Stark County and the CDC to ensure a safe environment.

I don’t feel safe in public spaces; may I have a refund?

If you feel unwell or uneasy about attending a concert, you may email the Box Office at jhall@cantonsymphony.org or call 330-452-2094 to exchange your tickets for a future performance. Refunds will be issued in the event of a cancelation.

2331 17th St. NW
Canton, Ohio  44708

Box Office: 330-452-2094
Administration: 330-452-3434
Fax: 330-452-4429

© 2012–2020 Canton Symphony Orchestra

boxoffice@cantonsymphony.org